First Due Overview
What is First Due?
First Due is an ambitious, cloud-based, end-to-end software suite that consolidates a wide range of fire and EMS agency functions into a single, unified platform. It integrates modules for pre-incident planning, fire prevention inspections, NFIRS/NFORS/ePCR reporting, personnel scheduling, asset and inventory management, and mobile response tools. Accessible from any internet-connected device, it aims to break down information silos and provide a seamless workflow from community risk reduction and daily administration to emergency response and post-incident reporting. The vendor positions it as a modern alternative to legacy, fragmented software systems.
Who it's for:
First Due is designed for comprehensive use by fire and EMS agencies seeking to modernize their operations. It is suitable for chiefs, training officers, prevention bureaus, EMS coordinators, fleet managers, and field responders who would benefit from an integrated system that works both in the station and on the apparatus.
Our verdict:
Our verdict is that First Due represents a holistic and modern approach to fire/EMS agency management. The promise of a single, cloud-native platform covering the entire operational lifecycle is compelling, as it can reduce costs, improve data consistency, and enhance coordination. Its 'all-in-one' nature is its biggest selling point, aiming to replace multiple disparate systems. For agencies tired of juggling different software for different tasks, First Due offers a streamlined, unified vision of fire service software that merits serious evaluation.
First Due Details
First Due Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
First Due Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
First Due Training options
Documentation
In-Person
Live Online
Videos
Webinars
First Due Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
First Due Features
Most valued First Due features by users
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Attendance Management
Communication Management
Compliance Management
Customizable Forms
Document Management
Employee Management
Equipment Tracking
Event Calendar
Facility Management
Geographic Maps
In-Vehicle Navigation
Incident Management
Incident Response Checklists
Inspection Management
Inventory Management
Maintenance Scheduling
Multi-Location
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