BOSSDesk Overview
What is BOSSDesk?
BOSSDesk is an IT Service Management (ITSM) platform combining a Service Desk/Help Desk with integrated IT Asset Management (ITAM). Available in cloud, on-premise, and mobile deployments, it is built to align with ITIL best practices. The platform features an award-winning, user-friendly interface and a powerful service catalog that facilitates the quick deployment of employee self-service portals. Its capabilities extend beyond traditional IT support to include workflow automation, HR onboarding processes, and comprehensive management of incidents, changes, and assets, providing a unified solution for IT departments.
Who it's for:
BOSSDesk is targeted at IT departments of small to large organizations seeking an ITIL-aligned service management solution that is both powerful and accessible. It is suitable for teams wanting to implement or mature their ITSM practices with a tool that supports a wide range of IT and business processes.
Our verdict:
BOSSDesk is a robust and versatile ITSM platform that effectively balances advanced functionality with usability. Its compliance with ITIL frameworks and inclusion of asset management makes it a comprehensive choice for organizations aiming to streamline and professionalize their IT service delivery.
BOSSDesk Details
BOSSDesk Platforms supported
Cloud, SaaS, Web-Based
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
Desktop Mac
BOSSDesk Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
BOSSDesk Training options
Documentation
In-Person
Live Online
Videos
Webinars
BOSSDesk Related Categories
BOSSDesk Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
BOSSDesk Pricing
Tiered pricing system
BOSSDesk Features
Most valued BOSSDesk features by users
Cataloging/Categorization
Collaboration Tools
Content Management
Decision Support
Discussions / Forums
Full Text Search
Knowledge Base Management
Self Service Portal
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Activity Dashboard
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