Plum Voice Overview
What is Plum Voice?
Plum Voice, from The Plum Group, is a leading independent provider of interactive voice response (IVR) solutions. It equips companies with the tools needed to create, deploy, and manage superior automated communications. By moving IVR applications outside the traditional call center environment, Plum Voice gives businesses greater control over their customer-facing voice interactions. The platform provides development, measurement, and improvement tools for voice applications, enabling organizations to create excellent caller experiences. This approach aims to improve contact center ROI, lower customer service costs, and increase overall communication effectiveness.
Who it's for:
Plum Voice is targeted at enterprises, contact centers, and businesses of all sizes that require advanced, customizable IVR solutions to enhance customer self-service and optimize their voice communication channels.
Our verdict:
As a leading independent IVR provider, Plum Voice offers a robust and controllable platform for automated communications, well-suited for businesses focused on improving customer experience and contact center efficiency.
Plum Voice Details
Plum Voice Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Plum Voice Support options
24/7 Live Rep
Chat
Email Help Desk
Phone Support
Plum Voice Training options
Documentation
In-Person
Live Online
Webinars
Videos
Plum Voice Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Plum Voice Features
Most valued Plum Voice features by users
Automatic Call Distribution
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Callback Scheduling
Campaign Management
Computer Telephony Integration
IVR / Voice Recognition
Multiple Scripts
Phone Key Input
Pre-recorded Messages
Survey/Poll Management
Text to Speech
Voice Customization
Voice Mail
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