MSP Manager Overview
What is MSP Manager?
N-able MSP Manager is a Professional Services Automation (PSA) solution comprising help desk and billing functionalities, designed exclusively for Managed IT Service Providers (MSPs). It is a robust yet intuitive platform that helps MSPs deliver excellent customer support with high efficiency. A key feature is its mobile app, which arms field technicians with all necessary ticket information to resolve issues anywhere. While powerful as a standalone solution, it also integrates seamlessly with N-able's Remote Monitoring and Management (RMM) products for a unified, single-pane-of-glass IT management experience.
Who it's for:
This software is exclusively for IT Managed Service Providers (MSPs) of all sizes who need an integrated help desk, billing, and PSA platform to streamline client support, improve technician productivity, and potentially unify their RMM and PSA operations.
Our verdict:
Our verdict is that MSP Manager is a specialized and effective PSA tool built from the ground up for the MSP business model. Its combination of robust features, mobility for technicians, and deep integration potential with RMM tools makes it a compelling choice for service providers looking to optimize their operations.
MSP Manager Details
MSP Manager Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
MSP Manager Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
MSP Manager Training options
Documentation
Live Online
Webinars
In-Person
Videos
MSP Manager Related Categories
MSP Manager Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
MSP Manager Features
Most valued MSP Manager features by users
Activity Dashboard
Alerts/Notifications
Change Management
Compliance Management
Configuration Management
Contract/License Management
Help Desk Management
IT Asset Management
Incident Management
Inventory Management
Knowledge Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Release Management
Resource Allocation & Planning
Self Service Portal
Service Catalog
Service Request Management
Third Party Integrations
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