HUB Overview
What is HUB?
HUB, powered by Hansen BannerCX, is a contemporary, browser-based Customer Information System (CIS) and Billing platform built for North American utilities and municipalities. It manages the complete customer service and revenue lifecycle for the provision of essential services like electricity, gas, and water. Leveraging decades of industry experience and over 100 installations, the platform offers an intuitive interface for handling billing, meter management, customer interactions, field service, and revenue management. It is designed to help utilities improve operational efficiency, enhance customer satisfaction, and ensure accurate revenue collection.
Who it's for:
This platform is exclusively for utilities and municipalities in North America that provide electricity, natural gas, and/or water services and require a modern system to manage customer relationships, service delivery, and complex billing cycles.
Our verdict:
Our verdict is that HUB (BannerCX) is a mature and highly capable CIS solution for utilities, offering proven reliability, deep industry-specific functionality, and a user-friendly design that addresses the unique challenges of the sector.
HUB Details
HUB Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
HUB Support options
HUB Training options
Documentation
In-Person
Live Online
Webinars
Videos
HUB Related Categories
HUB Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
HUB Features
Most valued HUB features by users
ACH Payment Processing
Billing & Invoicing
Collections Management
Customer Management
For Electricity
For Natural Gas
For Trash
For Water
Meter Data Management
Metered Billing
Non-Metered Billing
Online Payments
Penalty / Cut-Off Processing
Rate Management
Work Order Management
Carrier Access Billing
Contract/License Management
Customizable Billing
Flexible Rate Tables
Internet
Top HUB Alternatives & Competitors
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