GetFeedback Overview
What is GetFeedback?
GetFeedback, from SurveyMonkey, is a customer experience (CX) feedback solution built natively for the Salesforce platform. It enables businesses to create beautiful, mobile-optimized surveys that are seamlessly integrated into the Salesforce customer journey. Feedback can be triggered by specific events in Salesforce (like after a support case is closed or a deal is won) and the results are automatically stored against the relevant account, contact, or opportunity record. This closed-loop integration provides sales, service, and success teams with immediate, contextual insights to take action, directly within their existing CRM workflow.
Who it's for:
GetFeedback is designed for Salesforce customers across all industries, particularly for customer success managers, support leaders, and marketing operations teams. It is the go-to solution for organizations that standardize on Salesforce and want to embed a sophisticated feedback program directly into their CRM to drive actionable, customer-centric improvements across the business.
Our verdict:
Our verdict is that GetFeedback is the benchmark for CX feedback within the Salesforce ecosystem. Its deep, native integration is its strongest asset, turning survey data into a powerful, contextual asset within the CRM. For any company using Salesforce that wants to measure and improve customer experience without wrestling with data silos or complex integrations, GetFeedback is the logical and highly-rated choice.
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