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Contact Center Software
Textel reviews and summary
Textel provides a modern communication solution by seamlessly integrating text messaging (SMS and MMS) capabilities into existing business phone numbers and contact center infrastructure. Instead of requiring a separate short code or new number for texting, Textel "text-enables" a company's current landline or toll-free numbers. This allows customers to initiate conversations via text to a number they already know, and enables agents to manage those text conversations alongside voice calls and other channels within their standard contact center workflow, creating a more fluid and convenient customer experience. This solution is for any customer-facing business—from retail and healthcare to hospitality and services—that wants to offer texting as a sup...
Best for
This solution is for any customer-facing business—from retail and healthcare to hospitality and services—that wants to offer texting as a support or engagement channel without complicating its contact information. It is ideal for marketing teams, customer support managers, and sales departments seeking to meet customers on the ubiquitous channel of text messaging while leveraging their established phone identity and...
Category
Contact Center Software
Vendor
Textel
Key takeaways
Our verdict
Our verdict is that Textel's approach is clever and highly practical. By text-enabling existing numbers, it removes a significant adoption barrier for businesses wanting to offer SMS support. This strategy aligns perfectly with how customers naturally communicate today. For companies looking to modernize their customer communication with minimal disruption, Textel offers a straightforward and effective path to adding a popular and expected channel.
Quick facts
Textel at a glance
Vendor
Textel
Category
Contact Center Software
Ratings
Textel ratings
There is not enough rating data for this software yet. Rating details will appear when reviews or reliable aggregate rating data are available.
Decision notes
Textel pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses Textel?
This solution is for any customer-facing business—from retail and healthcare to hospitality and services—that wants to offer texting as a support or engagement channel without complicating its contact information. It is ideal for marketing teams, customer support managers, and sales departments seeking to meet customers on the ubiquitous channel of text messaging while leveraging their established phone identity and...
Feature research
Textel features
These are common features buyers compare in Contact Center Software. Product-specific availability should be confirmed with the vendor.
Agent Interface
Helps buyers judge whether agent interface fits the way their team handles contact center work.
Auto-Dialer
Helps buyers judge whether auto-dialer fits the way their team handles contact center work.
Automated Routing
Helps buyers judge whether automated routing fits the way their team handles contact center work.
Chatbot
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Collaboration Tools
Helps buyers judge whether collaboration tools fits the way their team handles contact center work.
Computer Telephony Integration
Shows how well the product can connect with existing systems and reduce duplicate data entry.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles contact center work.
Quality Management
Helps buyers judge whether quality management fits the way their team handles contact center work.
Queue Management
Helps buyers judge whether queue management fits the way their team handles contact center work.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Workforce Management
Helps buyers judge whether workforce management fits the way their team handles contact center work.
Compare
Textel alternatives
Compare Textel with other Contact Center Software tools that buyers often evaluate.
CallTools by CallTools
A cloud-based call center platform that handles both inbound support calls and outbound sales campaigns from one interface. It includes advanced dialing modes, live agent monitorin...
Bria by CounterPath
Softphone application from CounterPath that turns computers and mobile devices into business communication endpoints with high-quality audio and video calling. Integrates with IP-P...
Voiptime Cloud by Voiptime Cloud
A cloud contact centre for telesales and support teams that need intelligent dialers, call routing, and live monitoring without a long deployment timeline. Voiptime Cloud includes...
CloudCall by CloudCall
CloudCall develops advanced communication software that integrates deeply with leading Customer Relationship Management (CRM) systems. Its core mission is to make business communic...
NUACOM by NUACOM
NUACOM offers a streamlined and feature-rich business phone system specifically bundled for sales and customer service teams. The platform provides a comprehensive set of telephony...
Ricochet360 by Ricochet360
Ricochet360 is an all-in-one sales acceleration platform that combines an auto dialer, a full-featured CRM/lead management system, and marketing automation tools. It is engineered...
One Call Now by Onsolve
One Call Now, part of OnSolve's suite, is a market-leading critical communications system designed for the rapid, secure, and reliable distribution of important information to larg...
Software reviews
Textel software reviews
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FAQ
Textel FAQs
Textel provides a modern communication solution by seamlessly integrating text messaging (SMS and MMS) capabilities into existing business phone numbers and contact center infrastructure. Instead of requiring a separate short code or new number for texting, Textel "text-enables" a company's current landline or toll-free numbers. This allows customers to initiate conversations via text to a number they already know, and enables agents to manage those text conversations alongside voice calls and other channels within their standard contact center workflow, creating a more fluid and convenient customer experience.
This solution is for any customer-facing business—from retail and healthcare to hospitality and services—that wants to offer texting as a support or engagement channel without complicating its contact information. It is ideal for marketing teams, customer support managers, and sales departments seeking to meet customers on the ubiquitous channel of text messaging while leveraging their established phone identity and...
Textel is listed in Contact Center Software.
Textel is listed with Textel as the vendor.
Buyers often compare Textel with other Contact Center Software tools such as PhoneBurner, CallTools, Bria, Voiptime Cloud. Review ratings, pricing, and fit before choosing.
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