PagerDuty by PagerDuty
PagerDuty helps engineering, support, system admin, and NOC teams identify digital service issues and bring the right responders together. It is worth reviewing when alert noise an...
Incident Management Software
Symantec ServiceDesk reviews and summary
Symantec ServiceDesk, now under Broadcom, is an incident management solution focused on helping IT teams automatically respond to and resolve systemic IT issues. It aims to reduce service interruptions by providing tools to streamline the incident lifecycle, from detection and classification to resolution and knowledge capture. The platform helps in identifying recurring problems and implementing fixes that prevent future occurrences, contributing to overall IT service stability and efficiency. This software is intended for IT service desk teams and IT operations within enterprises, particularly those with existing Symantec or Broadcom security or management investments. It suits organizations looking for an integrated incident management tool to imp...
Best for
This software is intended for IT service desk teams and IT operations within enterprises, particularly those with existing Symantec or Broadcom security or management investments. It suits organizations looking for an integrated incident management tool to improve response times and reduce the frequency of common IT service disruptions.
Starting price
Pricing not listed
Category
Incident Management Software
Vendor
Broadcom
Key takeaways
Our verdict
Our verdict is that Symantec ServiceDesk is a competent incident management solution within the broader Broadcom ecosystem. It provides solid foundational capabilities for tracking and resolving IT issues, making it a sensible choice for enterprises already invested in Symantec/Broadcom technologies and seeking a unified approach to service management.
Quick facts
Symantec ServiceDesk at a glance
Overall rating
4.5/5
Reviews
2
Starting price
Pricing not listed
Vendor
Broadcom
Founded
1986
Location
United States
Category
Incident Management Software
Ratings
Symantec ServiceDesk ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Symantec ServiceDesk pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Symantec ServiceDesk?
This software is intended for IT service desk teams and IT operations within enterprises, particularly those with existing Symantec or Broadcom security or management investments. It suits organizations looking for an integrated incident management tool to improve response times and reduce the frequency of common IT service disruptions.
Feature research
Symantec ServiceDesk features
These are common features buyers compare in Incident Management Software. Product-specific availability should be confirmed with the vendor.
System Audit Logging
Maintain a chronological record of system changes including specific timestamps for accountability.
CAPA Management
Analyze root causes of errors and implement measures to prevent their return.
Business Disaster Recovery
Develops and executes business continuity strategies for unexpected occurrences.
Job Site Incident Reporting
Document and manage reports of incidents occurring at job sites or during transit.
Investigation Oversight
Coordinate personnel and logistical resources required to conduct thorough investigations.
IT System Incident Response
Address and resolve unplanned interruptions or security breaches within IT infrastructure.
OSHA Record-keeping Compliance
Adherence to workplace safety and record-keeping standards defined by OSHA.
Workplace Safety Event Handling
Records, reports, and implements measures related to physical workplace safety incidents.
Action Item Tracking
An active registry of project tasks and their current stage of completion.
Pricing
Symantec ServiceDesk pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Symantec ServiceDesk alternatives
Compare Symantec ServiceDesk with other Incident Management Software tools that buyers often evaluate.
xMatters by xMatters
xMatters is for IT teams that want incidents handled faster and with clearer communication. It automates alerting, on-call coordination, and workflow actions across trusted tools s...
StatusCast by StatusCast
StatusCast is a comprehensive communication platform designed to keep users informed about system status, incidents, and maintenance. It enables real-time communication through sta...
Lighthouse HSE by Lighthouse HSE Management Software
Lighthouse HSE is a connected Health, Safety, and Environment (HSE) management software platform that bridges field operations with management oversight. It allows for the real-tim...
Instatus by Instatus
Instatus is a streamlined service focused on providing businesses with a quick-to-set-up and visually appealing status page. It emphasizes simplicity and design, allowing teams to...
Hund by Hund
Hund provides businesses with a hosted status page solution for versatile incident management and continuous service status monitoring. The platform allows organizations to create...
DisasterLAN by Buffalo Computer Graphics
DisasterLAN (DLAN) by Buffalo Computer Graphics is an emergency management and situational awareness platform. It provides user-friendly tools for shared operational awareness, wor...
i-Sight by i-Sight
i-Sight is a web-based investigative case management software designed to efficiently track, manage, and resolve a wide array of incidents and investigations. It provides organizat...
Software reviews
Symantec ServiceDesk software reviews
No software reviews yet
No software reviews have been submitted for Symantec ServiceDesk yet.
Write the first review
FAQ
Symantec ServiceDesk FAQs
Symantec ServiceDesk, now under Broadcom, is an incident management solution focused on helping IT teams automatically respond to and resolve systemic IT issues. It aims to reduce service interruptions by providing tools to streamline the incident lifecycle, from detection and classification to resolution and knowledge capture. The platform helps in identifying recurring problems and implementing fixes that prevent future occurrences, contributing to overall IT service stability and efficiency.
This software is intended for IT service desk teams and IT operations within enterprises, particularly those with existing Symantec or Broadcom security or management investments. It suits organizations looking for an integrated incident management tool to improve response times and reduce the frequency of common IT service disruptions.
Pricing can change. Confirm current plans and terms with the vendor.
Symantec ServiceDesk is listed in Incident Management Software.
Symantec ServiceDesk is listed with Broadcom as the vendor.
Buyers often compare Symantec ServiceDesk with other Incident Management Software tools such as PagerDuty, xMatters, StatusCast, Lighthouse HSE. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Symantec ServiceDesk.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.