Webex by Cisco
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Call Center Software
Rescue reviews and summary
Rescue by GoTo (formerly LogMeIn Rescue) is a leading remote support software that enables IT help desks and support teams to view and control a customer's computer, smartphone, or tablet in real-time over the internet. It is designed for fast, secure troubleshooting, allowing technicians to diagnose and resolve issues as if they were physically present. The platform supports unattended access for proactive maintenance, file transfer, system diagnostics, and multi-session handling. Its reliability and ease of use make it a trusted tool for delivering efficient technical support, reducing resolution times, and minimizing downtime for end-users. Rescue is built for IT help desks, managed service providers (MSPs), software support teams, and customer se...
Best for
Rescue is built for IT help desks, managed service providers (MSPs), software support teams, and customer service departments in any industry that provides technical assistance. It is ideal for organizations that need to support remote employees, external customers, or clients on a wide variety of devices and operating systems.
Starting price
$149.00 Per-Month
Category
Call Center Software
Vendor
GoTo
Key takeaways
Our verdict
Our verdict is that Rescue is a robust and reliable remote support solution that excels at its core function: enabling quick and effective technical assistance from anywhere. Its proven track record and comprehensive feature set make it a go-to choice for professionals who need to deliver fast, secure, and high-quality remote support.
Quick facts
Rescue at a glance
Overall rating
4.7/5
Reviews
139
Starting price
$149.00 Per-Month
Vendor
GoTo
Founded
2003
Location
United States
Category
Call Center Software
Ratings
Rescue ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Rescue pros and cons
Potential strengths
- Rescue is focused on remote technical support rather than general call center work, which can help buyers with hands-on troubleshooting needs.
- The product is described for PCs, Macs, mobile devices, and more, giving support teams room to evaluate mixed-device support.
- It is positioned for internal IT, MSPs, professional help desks, customer care, and tech support organizations.
- The buyer fit spans small business, mid size business, and large enterprise support teams.
Points to verify
- Test a support session on the devices your team handles most often, including the handoff from customer request to remote control.
- Confirm security controls, permission prompts, session logging, and technician access rules before rolling it out broadly.
- Check whether Rescue fits internal employee support, external customer support, or both in your operating model.
- Ask how reporting, queue handoff, and ticketing connections work with the help desk tools your team already uses.
Buyer fit
Who uses Rescue?
Rescue is built for IT help desks, managed service providers (MSPs), software support teams, and customer service departments in any industry that provides technical assistance. It is ideal for organizations that need to support remote employees, external customers, or clients on a wide variety of devices and operating systems.
Feature research
Rescue features
These are common features buyers compare in Call Center Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Blended Call Center
Helps buyers judge whether blended call center fits the way their team handles call center work.
Call Logging
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Scripting
Helps buyers judge whether call scripting fits the way their team handles call center work.
Campaign Management
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Inbound Call Center
Helps buyers judge whether inbound call center fits the way their team handles call center work.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles call center work.
Manual Dialer
Helps buyers judge whether manual dialer fits the way their team handles call center work.
Outbound Call Center
Helps buyers judge whether outbound call center fits the way their team handles call center work.
Predictive Dialer
Helps buyers judge whether predictive dialer fits the way their team handles call center work.
Progressive Dialer
Helps buyers judge whether progressive dialer fits the way their team handles call center work.
Pricing
Rescue pricing
Starting price
$149.00 Per-Month
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Rescue alternatives
Compare Rescue with other Call Center Software tools that buyers often evaluate.
Zendesk by Zendesk
Zendesk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, s...
Zoho Desk by Zoho
Zoho Desk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined,...
Salesforce Service Cloud by Salesforce
Salesforce Service Cloud is best evaluated as a service platform tied to CRM data, not just call center software. It suits teams that need customer history, case work, and support...
NICE CXone by NICE inContact
NICE CXone is a cloud contact center suite for teams that need routing, IVR, workforce engagement, analytics, AI, and call blending in one operation. It deserves a close test if yo...
CallHippo by CallHippo
CallHippo fits teams that need a business phone setup without a heavy rollout. Use it to compare virtual numbers, call routing, IVR, recording, voicemail, and reporting against you...
Twilio by Twilio
Twilio Flex is for teams that want a programmable cloud contact center instead of a fixed, boxed-in setup. It can be a strong shortlist item if you have the development capacity to...
MiCloud Connect by Mitel Networks
MiCloud Connect is a cloud communications option for businesses that want calls, chat, audio and video conferencing, and screen sharing handled through one collaboration platform.
Software reviews
Rescue software reviews
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FAQ
Rescue FAQs
Rescue is used for remote technical support. It helps support teams troubleshoot computers and mobile devices over the web.
Rescue may fit internal IT teams, MSPs, professional help desks, customer care teams, and tech support organizations that provide remote help to employees, customers, or both.
The product description mentions PCs, Macs, mobile devices, and more. Buyers should test the exact device and operating system mix they support.
Rescue appears in the call center category, but the product description centers on remote support and remote control for technical troubleshooting.
Buyers should test connection speed, permission prompts, remote control quality, technician workflow, session records, and how the tool works with current support tickets.
Yes. The product description says Rescue can help teams provide technical support to employees, customers, or both.
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