FAQs

Claiming your software listing is simple:

1. Create a software vendor account by clicking "Get Started" on our software vendor page
2. Search for your software in our directory
3. Click "Claim This Listing" on your product's page
4. Verify your ownership — our team will review and approve your request within 24-48 hours

Once claimed, you can manage your listing, respond to reviews, and access analytics.

Responding to reviews is easy once you've claimed your listing:

1. Log into your software vendor dashboard
2. Navigate to the "Reviews" section
3. Find the review you'd like to respond to
4. Click "Reply" and write your response

Engaging with reviewers shows you value feedback and helps build trust with potential customers. You can thank users for positive reviews and address concerns raised in constructive feedback.

Your software vendor dashboard provides powerful insights to help you grow:

• Review Trends: Track how your ratings change over time
• Sentiment Analysis: Understand what customers love and where you can improve
• Review Volume: See how many reviews you're receiving month over month
• Comparison Metrics: See how you stack up against competitors in your category

These analytics help you make data-driven decisions to improve your product and customer satisfaction.

Yes. You can embed customizable widgets on your website to showcase your best reviews:

• Review Widgets: Display your latest or highest-rated reviews
• Rating Badges: Show your overall rating prominently
• Carousel Widgets: Rotate through multiple testimonials

Our widgets are fully customizable to match your brand's look and feel. Simply copy the embed code from your integration settings and paste it into your site.

You can invite team members to help manage your software listing:

1. Go to the "Employees" section in your dashboard
2. Click "Add Employee" and enter their email address
3. Assign a role with appropriate permissions
4. They'll receive an invitation email to join

You control what each team member can do — from responding to reviews to updating software information. This keeps your account secure while enabling collaboration.

Your software can be listed under relevant categories that help users find you:

• You can select from our comprehensive list of software categories during setup
• Categories help users discover your product when browsing by functionality
• You can manage your categories from the software settings panel
• Choose primary and secondary categories that best describe your software

Proper categorization ensures your software appears in the right searches and reaches the right audience.

Ratings are based on authentic user reviews:

• Overall Rating: The average of all user ratings (1-5 stars) across all criteria
• Category Ratings: Users rate specific aspects like ease of use, features, support, and value
• Recency Weight: More recent reviews may carry slightly more weight to reflect your software's current state
• Verified Reviews: Reviews from verified users who've actually used your software are highlighted

We never accept payment for positive reviews — authenticity is our top priority.

Improving your rating starts with listening to your reviewers:

• Respond to Reviews: Engage with both positive and negative feedback to show you care
• Address Issues: Use constructive criticism to improve your product
• Encourage Reviews: Ask satisfied customers to share their experience on your software profile
• Keep Your Listing Updated: Accurate information leads to better reviews

Software that actively engages with reviewers consistently sees higher ratings and more positive sentiment over time.

Claiming your listing unlocks powerful benefits:

• Listing Management: Update your software's description, features, pricing, and screenshots
• Review Management: Respond to all user reviews from one dashboard
• Analytics: Access detailed insights about your reviews and customer sentiment
• Widgets: Embed your reviews on your website with customizable widgets
• Verification Badge: Get recognized as the official representative of your software

Best of all, getting started is completely free!

Yes. The free plan includes:

• Claim and manage your software listing
• Respond to user reviews
• Access basic analytics
• List your software in relevant categories

For software vendors that need more, we offer premium plans with additional features like unlimited review replies, advanced analytics, custom widgets, and team management. Check our pricing page for details.