SmartProcess Overview
What is SmartProcess?
SmartProcess by CWA is an integrated software platform for Process Management, Quality Management, and Workflow Management. It enables organizations to simply create, model (using BPMN notation), publish, and manage business processes, procedures, and associated documents directly from a web browser. The platform includes quality-specific modules for managing processes, workflows, performance measures, tasks, competencies, complaints, and audits, creating a unified system for aligning operations with quality objectives and continuous improvement initiatives.
Who it's for:
This platform is suited for process owners, quality managers, and operational excellence professionals in various industries who need a single tool to document processes, implement quality management systems, and automate workflows to improve efficiency and compliance.
Our verdict:
SmartProcess is a versatile and well-integrated platform that effectively combines process modeling with QMS functionality, offering good value for organizations seeking to visualize, standardize, and control their core business processes and quality systems.
SmartProcess Details
SmartProcess Platforms supported
Cloud, SaaS, Web-Based
Desktop Windows
Desktop Chromebook
Desktop Linux
Desktop Mac
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
SmartProcess Support options
Chat
Email Help Desk
Phone Support
SmartProcess Training options
Documentation
In-Person
Live Online
Webinars
Videos
SmartProcess Related Categories
SmartProcess Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
SmartProcess Features
Most valued SmartProcess features by users
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Coding & Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Access Controls/Permissions
Alerts/Notifications
Business Process Automation
Business Process Control
Collaboration Tools
Drag & Drop
No-Code
Process Change Tracking
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